zenithluxe Order & Shipping Policy

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Welcome to zenithluxe. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with the highest level of care. The policies outlined below are built to give you full visibility into how your order moves from our warehouse to your front door.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day (Monday through Friday) are typically processed the same day. Orders submitted after 2:00 PM EST, or on weekends, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged using specialized cold-chain insulation and are dispatched only Monday through Thursday, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping rate and delivery estimate is calculated and displayed at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order has left our facility. Delivery timeframes may experience slight delays during peak holiday seasons or severe weather events.

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International Shipping

zenithluxe proudly ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These fees are determined by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

Once your order has been shipped, you will receive an automated shipping confirmation email containing a direct tracking link and courier details.

If tracking updates are not visible, or if you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number.

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Order Modifications & Address Changes

To maintain fast dispatch times, order processing begins shortly after placement.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at [email protected].
• While we will make every effort to accommodate change requests, we cannot modify shipping addresses once an order has been handed over to the shipping carrier.

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Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos for an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking indicates delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: zenithluxe
• Customer Support Email: [email protected]
• Customer Support Phone: 17863841974
• Physical Business Address: 9515 SW 148TH AVENUE CIR E, MIAMI, FL 33196, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST